Current Dispatch Times
The current standard processing time for made to order items is approximately 10 weeks.
Orders placed before 6pm on any working day will have an approximate dispatch date 10 weeks later.
How our processing time is calculated
All orders are entered into our workbook as they are received and essentially join a queue.
As there are only two of us to make up the orders, maintain the website, carry out administration tasks, source fabrics and supplies and deal with enquiries there is a limit to how many orders we can make up in a week. Therefore the volume of orders determines our standard processing time.
If we have a high volume of orders the standard processing time may have to be increased for future orders because we can only make so many things each day - please remember we only have two pairs of hands.
Of course that also means that if we manage to free up some space in our schedule by completing items faster than anticipated we are able to decrease the lead time and some existing orders may well go out earlier than originally quoted. Things can also sometimes take longer than expected so your order may go out later than the estimated dispatch date. If you need an order for a specific event we suggest you order in plenty of time to avoid disappointment and leave a message on your order letting us know the date of your event.
We are not a factory and all timescales are approximate.
When order volumes are high (e.g. when we have a special offer, discount or promotion) we may receive an excess of orders before we can increase the lead time shown so please be aware that at busy times your estimated dispatch date may be less accurate than usual. If you need an item for a certain date we always ask that you let us know in the 'special instructions' box when you place your order so we can pencil your construction date in accordingly. This is all the more essential at busy times.