Terms & Conditions

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Cancelling an Order -

All items are made to order and completed roughly within the approximate time frame stated upon checkout.  After we receive your order you will receive an email confirming your order number and estimated dispatch date. You have 3 days from the date of your order to cancel it. After this time your order will be designed, cut out and join the processing queue.  You cannot cancel your order after this point. Your order will not get checked for irregularities until we come to make it up so please make sure they comply and are correct. If you need your order for a specific event within 10 days of your estimated completion date please let us know so we can ensure it is ready in time.


Timescales -

The estimated dispatch date for orders placed at weekends, bank holidays and after 6pm on working days will be calculated from the next working day.  Your completion date is an estimate.

We are not a factory. Each item is made by our own four hands and therefore we ask for your understanding when it comes to timescales. Dressmaking doesn't always run like clockwork, especially when each item is made to individual submitted measurements and sometimes things can take longer than anticipated. We do suggest that you give yourself plenty of time (at least 2 weeks for UK orders and 4 weeks for international orders) between your estimated dispatch date and the date of any specific event you may want your order for as made to order items cannot be refunded.

Please note that if you order during a special offer or sale, or have an estimated dispatch near Christmas or high wedding season, due to the volume of orders items will likely take longer.

Our items are made and handfinished to a standard that cannot be replicated in shops or by factories and whilst we try to keep our prices down as much as possible this quality does take time.


Own fabric orders -

We will not check through your order until time comes to make it up so please make sure there are no mistakes and that your order complies with our sizing boundaries. If your order is more than one or two inches above our sizing boundaries for the design you have chosen your fabric will be returned, your payment refunded and your order cancelled. If the fabric we receive is not suitable your order will also be cancelled and refunded and your fabric returned.

Discount codes - 

Only one discount code can be used per order, this is  a website default. Remember that your order has to be at least 1p over the voucher amount. 

 

Delivery -

Once your order has been completed we will drop you a mail to let you know it is ready for dispatch. At this point it is vital that you let us know if the delivery address needs to be altered. We cannot be held responsible for items that go astray due to incorrect information being submitted upon ordering.

We know it can be very exciting anticipating the delivery of a pretty creation but ask that you allow 5 working days from your dispatch email for UK orders and 20 working days for international orders before mailing us about its arrival.

Please note: A dispatch date is not a delivery date. Your dispatch date is an estimate - your order may go out earlier or later. We do work very long hours to get your orders made up and out to you as soon as possible though.

Returns/Refunds -

All our dresses are made to order and are non-refundable as they are made to your specific measurements. 

Made to order items cannot be returned or refunded.

Contacting Us -

If you need to contact us about your order please email us at info@polkadotpolly.co.uk quoting your order number. Please do not use the website contact form, Facebook or Twitter as your message will get lost among the many general enquiries and will take us longer to get to.

We reserve the right to cancel/refuse orders.

We recommend that all garments are handwashed or dry-cleaned. Do not tumble dry.

 

Image Copyright

We allow use of any of our images where there is a clear link back to our website. In any case, our images may not be used for your own marketing purposes unless specifically discussed with us and deemed acceptable. 
This, of course, includes customer photographs (unless of course it is a photo that you submitted to us yourself).